Frequently Asked Questions
Everything you need to know about getting your perfect Halloween look delivered to your door.
How do I ensure I select the correct size for my costume?
Since costume sizing often differs from standard everyday apparel, we provide a detailed size chart on every product page. We recommend measuring your chest, waist, and hips to compare against our specific garment measurements for the best fit.
When is the latest I can order to guarantee delivery before Halloween?
To ensure your costume arrives by October 31st, we recommend placing orders with Standard Shipping by October 15th. For last-minute shoppers, we offer Express and Overnight shipping options available until October 27th.
What is your return policy for seasonal items?
We accept returns on unworn items in their original packaging within 14 days of delivery. Please note that for hygiene reasons, items such as wigs, makeup, and hosiery cannot be returned once opened.
Are the accessories shown in the photos included with the costume?
Each product description includes a 'What's Included' section. While many of our sets are comprehensive, items like boots, toy weapons, and petticoats are often sold separately to allow for customization.
Do you offer group or bulk discounts for ensembles?
Yes! We love group themes. If you are ordering 10 or more costumes for a party, corporate event, or performance, please contact our support team to receive a custom discount code.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal so you can monitor your costume's journey in real-time.